Compassionate communication

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As the mother of two teenage daughters, I feel like I am perpetually putting my foot in my mouth and messing things up. I love my children without measure and would never mean to hurt them… and yet… even I can say things that are less than all-loving.

My eldest daughter is very close to moving off her Australian drivers’ “Learner License” (explained here). The other day, she pulled up in our driveway, and I’ll be frank, her reverse park was crooked-as. If she’d parked that way at the mall she would have left a long gauge in the neighbor’s car. Silly me, as I came out to greet her, I said, “oops – that’s a bit lopsided”. Well. That didn’t go down well. And rightly so, I guess. No one likes to have their errors pointed out to them. Worse, what I didn’t realize was that the lesson with my husband had been a difficult one and she had struggled to complete some practice runs at parallel parking (which is hard even for the best of us… ahem… me).

My casual comment, intended as a… I don’t know… a light-hearted aside (?), was painful to her.

I mucked up again a few days later with the other daughter. I was kissing her goodbye at the front door as she was headed off to school. I noticed that the makeup under her chin was a bit blotchy. Silly me, I said so. All she could do was shrug. The school bus was coming – there was no time to fix her makeup. My feedback was completely unhelpful and potentially planted a massive seed of self-doubt in her soul. Worse, after she had gone, I remembered that last week some girls had mocked her for her choice of long pants on the sports day, and she was now super self-conscious about her appearance.

My casual comment, intended as a… I don’t know… a learning moment (?), was not helpful to her, and potentially very painful.

SIGH.

For a short period of time, I fell down the “woe-is-me-I-get-the-bad-mother-of-the-year-award” thinking trap. Then I reminded myself that we all make mistakes, and we need to show compassion to ourselves when we “fail”. I should make my casual (yet inadvertently cruel) asides a learning moment and try to do better.

I recently heard a saying “you can’t prepare the road for the child, you have to prepare the child for the road” – the idea is, life is tricky and fraught with challenges, including teasing and criticism and bad news, and trying to sweep it all away for your loved ones might feel like you’re doing them a favor, and gracing them a gentle passage through life filled with soft landings. But real life is not like that. In theory, you’re better off gifting them a “bouncy bum”, reminding them that life is messy and they’re going to fall over, and need to get back up again – you need to teach them resilience.

I get that – BUT – I think learning how to be a more compassionate communicator is a skill we could all use more of.

There’s more than enough evidence on TV at the moment that reveals how easy it is to belittle people, talk down to them, over them, even hound them into some sort of silent submission. Sometimes, the culprit then shrugs and says, “oh it was just a bit of fun… a light-hearted aside… a learning moment…”

I don’t want to be that person.

I want to do better.

So, after reading a dozen websites, there seems to be a lot of repeated ideas – most of which are common sense (but then we seem to be missing a bit of that these days!). As such, what follows is a summary of the advice I found out about compassionate communication.

First – the easiest way to get your head around this subject is to start with what is NOT compassionate communication:

  • name calling or insults
  • using a sarcastic or mocking tone
  • putting someone down, or talking down to them
  • deflecting, redirecting or interupting the conversation
  • criticising or demeaning their expreseed opinion
  • constantly correcting others as they speak
  • using the interaction as an interrogation
  • introducing blame or shame into the situation

Now that all that yuk is out of the way, here’s some tips on how to be a better, more compassionate communicator:

  • let the other person lead the conversation
  • listen attentively
  • pay attention to non-verbal cues (their body language & facial expressions)
  • treat them as your equal
  • prioritize learning about their needs / interests
  • be open-minded and suspend your judgement
  • try to put yourself in their shoes
  • maybe even challenge your preconceptions
  • foster respect for the person and their outlook
  • look for common ground
  • but also allow the conversation to run where it will freely
  • practice patience and understanding
  • respect boundaries
  • pause before you speak
  • ask yourself is your comment kind / necessary / helpful
  • seek opportunities to be vocally empathetic
  • make yourself emotionally available
  • validate their opinions where possible
  • be honest and authentic in your replies
  • occasionally* repeat or paraphrase what they are saying
  • create a sense of safety and trust around the conversation if possible
  • use this time as a form of mindfulness – be truly present in the moment

[ * I added the word “occasionally” to the given advice, as I think you should use the repeat-paraphrase approach sparingly. I have seen this method go horribly wrong. Applied too regularly it feels very un-authentic, even robotic, and instead of being a comfort to the other person it feels almost insulting… “are we having a conversation person to person on equal ground or are you inserting yourself into this situation as if you were my therapist?”]

[In a similar way, we were taught at one of my retail jobs to compliment shoppers on their hair, clothes or jewelry to make them feel good. “Oh, I love your necklace” was meant to place the person at the checkout at ease, improve their customer experience, and potentially encourage them to recommend us to other shoppers. There IS a real buzz that comes from being complimented, even by a stranger… but again… chose your moment wisely. Used too often or in the wrong situation, the gushy-admiration for your old t-shirt can seem gimmicky or even downright stalker-creepy. Worse still, that moment when you walk past another cashier and hear them repeat the exact same compliment to another shopper! Doh!]

Interestingly, several sites set compassionate communication up as a dualistic opposite of violent communication. One is a version of restorative, shared power, whilst the other is about achieving retribution or dominance. One leans into abundancy thinking, the other maintains a scarcity outlook. One opens up opportunities for choice and collaboration, the other slams the door (mind your toes!). One form of communication is all about connection, the other reinforces separation. One encourages everyone to go away FEELING heard, the other only cares about one person BEING heard.

What was also an important message I took away from my research, was that compassionate communication does not mean you forgo your own needs and wishes. Not being a bully-big-mouth doesn’t mean you suddenly become a door mat which the other person gets to wipe their feet on. It should be a win-win situation. Ideally, the other person is ALSO employing compassionate communication, so you will feel as validated as they do.

I’m going to suggest that such an ideal is a moving target.

When a friend or family member comes to you in distress – your role is to listen – your own needs and wishes might just have to take a back seat for a moment. That said, (and this is where it gets a bit tricky from personal experience), you still have a right to maintain your boundaries and protect your own mental health. Them pouring all their toxic angst out on you, might help them, but accidentally burden you… at some point I think it’s OK to get out from underneath the drama if you can.

As someone who lives with chorinc pain, I am well aware that not everyone wants to listen to my list of woes. But I also know that it can be difficult to listen to other people list out their woes, especially if they feel small in comparison to mine, or the events that are taking place in the wider world. I have to constantly remind myself, “if this is the worst thing that is happening in their life at the moment – then they have a right to be sad about it”. (But then sometimes, I also have the John Denver song I’ve written about before (here) playing on loop in my mind as he sings “I’m so sorry for myself” over and over.)

Remember – everyone deserves to be heard and treated with respect – including you.

So, then… compassionate communication with my daughters… I think I tick most of the boxes, most of the time. I am, however, going to practice a couple of key points more often: “pause before you speak, and ask yourself is your comment necessary / helpful”.

Life is about living AND learning.

Here’s to more all round, and hopefully, some politer people on TV!

Take care taking care, Linda x


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42 responses to “Compassionate communication”

  1. All the ways we’re getting sick – The Mindful Migraine Avatar

    […] Compassionate communication […]

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  2. pk 🌍 Educación y más. Avatar

    Fantástico post 💯

    Liked by 1 person

    1. The Mindful Migraine Blog Avatar

      thank you! xx

      Liked by 1 person

      1. pk 🌍 Educación y más. Avatar

        Good bless you 🌈

        Liked by 1 person

        1. The Mindful Migraine Blog Avatar

          Like

  3. pk world 🌎 Avatar

    Lovely post 💜

    Liked by 1 person

  4. vanessa gonzales Avatar

    Such a nice read

    Liked by 1 person

    1. The Mindful Migraine Blog Avatar

      Oh thank you! Linda xx

      Like

  5. Stephanie Avatar
    Stephanie

    Fantastic post, Linda. There’s so much in here that I can’t begin to comment, but just know your research is appreciated!

    Liked by 1 person

    1. The Mindful Migraine Blog Avatar

      Oh thank you lovely – I learnt so much myself with all of this that it seemed like something that could help us all! Best wishes for the week ahead, L xx

      Liked by 1 person

      1. Stephanie Avatar
        Stephanie

        Hope yours is going swimmingly!

        Liked by 1 person

        1. The Mindful Migraine Blog Avatar

          🌻

          Liked by 1 person

  6. The Oceanside Animals Avatar

    Charlee: “There are no kids here, but sometimes Mama and Dada try meowing back to us when we meow to them.”
    Chaplin: “So mortifying! For them, of course.”

    Liked by 1 person

    1. The Mindful Migraine Blog Avatar

      Mortifying / endearing… one pet’s trash is another pet’s treasure! L xx

      Like

  7. hubertprevy Avatar

    I’m from Swabia, where belittling others – whether in a rough way or using courteous euphemisms – is a way of life. The life had taught me to value good workplace culture over money.

    Liked by 1 person

    1. The Mindful Migraine Blog Avatar

      How fascinating! I think there is a lot to be said about learning to take a bit of belittling… thin skin makes life hard… it’s just how, when, and how much that’s hard, and I think with teenagers they need a safe place that’s as close to kindness as possible… (I had to look up Swabia – love that we can be so far apart and yet so digitally near!) enjoy the rest of the weekend!

      Liked by 1 person

  8. Michele Lee Avatar

    Thank you for the helpful tips!

    Liked by 1 person

    1. The Mindful Migraine Blog Avatar

      You’re so welcome – I hope they help, even just a little bit, improve your connection with others! Linda xx

      Liked by 1 person

      1. Michele Lee Avatar

        Thank you, Linda. 💐

        Like

  9. Kari Avatar

    “You can’t prepare the road for the child, you have to prepare the child for the road.”

    Wow. I really needed that today. I catch myself being more overprotective now, especially with my youngest (17), and I’m trying (slowly!) to loosen my grip a bit.

    By the way, it sounds like you’re doing such a great job parenting two teenagers. You’re keeping your ego out of it, which is so important during these years. 💜

    Liked by 1 person

    1. The Mindful Migraine Blog Avatar

      Oh, thank you! I think it’s so interesting that we recognise the work of others, but often can’t seem to give ourselves credit for the same effort! I’m sure you’ll be loosening your grip in a way which is just right for both you and your 17 year old! Linda xx

      Liked by 1 person

  10. divine Avatar

    I wish it could be a common thing in my life, because honestly I really lack it

    Liked by 1 person

    1. The Mindful Migraine Blog Avatar

      I think most of us do – the world is getting pretty grumpy these days and it’s getting harder and harder to receive empathy from others – but I believe we can make a difference, even if it is only on a tiny scale; we can all do our bit. sending lots of love and support so that your day might be as good as possible, Linda xoxoxox

      Like

  11.  Avatar
    Anonymous

    I love, love, loved this post. Thank you for sharing your own experiences and for the guidelines.

    Liked by 1 person

    1. The Mindful Migraine Blog Avatar

      You’re so welcome – thrilled that it resonates, Linda xox

      Like

  12. joannerambling Avatar

    Teenagers can be over sensitive at times and we often end up saying the wrong thing and having a serious case of foot in mouth disease. At times it is difficult to not have a tone or to roll ones eyes but often all we can do is try to not somehow make matters worse when a teenager is in a mood.

    Liked by 2 people

    1. The Mindful Migraine Blog Avatar

      That’s so true! Less is definitely best a lot of the time… but then I’ve been accused of being silently indifferent too… I think some days you just can’t win, and all you can do is not take it too personally, make sure there’s lots of ice cream in the freezer… and perhaps remind them about manners when the dark mood blows over! Xx

      Liked by 1 person

      1. joannerambling Avatar

        That sounds about right

        Liked by 1 person

        1. The Mindful Migraine Blog Avatar

          🥰

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  13. swadharma9 Avatar

    what wonderful research you have done! fascinating! it is so helpful to learn more of the need for kind communication, & also your whole process that led to your research. excellent teaching!👍🏼❤️👍🏼

    Liked by 2 people

    1. The Mindful Migraine Blog Avatar

      Thank you! I feel like we can always do better, and the more I learn, the more I can role model, and hopefully the better my girls will be with me; it really does sound like win-win if we can make it work! Linda xx

      Liked by 2 people

      1. swadharma9 Avatar

        persistence pays off!👍🏼

        Liked by 2 people

        1. The Mindful Migraine Blog Avatar

          🥰

          Liked by 2 people

  14. Donna Frasca Avatar

    Well, it seems I’ve tried all that over the years, but unfortunately, I have one of those “no contact” daughters, and she (28) is on her own, her choice. I’ve played scenarios over and over in my mind, and I’m done beating myself up. I have too much respect for myself to take so much disrespect from her. 😔

    Liked by 2 people

    1. The Mindful Migraine Blog Avatar

      I feel for you (I have a friend in a similar situation, I can’t fathom any situation in which the freeze is warranted). The idea of self-compassion is important… beating yourself up doesn’t change the outcome, and only makes us more miserable, and I think we deserve more from life than misery. Sending lots of love and support, Linda xx

      Liked by 1 person

  15. Michael Williams Avatar

    i think this whole issue of resilience has gotten to a point where it’s overplayed and masks the real need for the common-sense courtesy you suggest.
    if i’ve learned anything these last 2 decades from all this extreme positivity, extreme boss-person movement, and (most importantly) this social construct of “talking without a filter” it’s this: people will quietly (and for personal safety reasons) pick who they will or won’t prod with high-mouthed platitudes – such a weasel move if you ask me. i think in all honesty this is a bigger problem as its sets the stage for unnecessary one-upsmanship and the inevitable conflict that arises due to verbal impropriety. Mike

    Liked by 2 people

    1. The Mindful Migraine Blog Avatar

      If the “compassion” is contrived, it’s corrupted… and I think people know it intuitively and can hear it for what it is… mostly. I still suspect I get played from time to time (“mummy has nice hair… oh and can I…”).

      I do regret the loss of common courtesy though… the fact that kids don’t stand up on the bus for the elderly without the driver asking them to is appalling to me. Xx

      Liked by 2 people

  16. Edward Ortiz Avatar

    My son is also working on getting his driver’s license, and it’s really hard for me to keep comments to myself when he makes minor mistakes. I’m doing better, but communication is one of those skills that requires a lot of practice. Pausing for a second and thinking before saying something really pays off.

    Liked by 1 person

    1. The Mindful Migraine Blog Avatar

      It really is SO hard sometimes! My husband and I have 100+ years of lived experience between us, but apparently we know nothing that is of value in today’s world as we were born last millennium! In some ways, I think she is right – the world really is a different place compared to our youth – but, when it comes to so many other things – like how to park a car – our experience remains valuable. Sigh. I’m sure we were just the same with our parents! Good luck over the next few weeks / months… I suspect the real fun begins when they start driving off on their own (ugh – my aching heart!)

      Liked by 1 person

      1. Edward Ortiz Avatar

        I know, right? Yeah, when he gets his license and starts driving, it’s going to be tough.

        Liked by 1 person

        1. The Mindful Migraine Blog Avatar

          They deserve the freedom that comes with the skill… I just know that the lack of experience can be fatal 😔💜but we’ve already talked about the baby steps she will be granted; short runs in the day with no passengers etc etc as she gets the chance to gain confidence… I guess the roller coaster of being a parent never ends! We got this though; we’re sensible people and I have no doubt our kids will be too! Xx

          Liked by 1 person

          1. Edward Ortiz Avatar

            Absolutely!

            Liked by 1 person

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